Water Chiller Troubleshooting

Chiller is not circulating water back into the tub

Chiller is displaying the wrong temperature

Based on what you’ve described, it looks like your chiller just needs a bit of calibration. Sometimes, especially after a reset or when the chiller is brand new, the internal sensor can temporarily show a higher reading than the actual water temperat

Chiller is leaking

We’ve successfully fixed 99% of all instances of leaking, and our process works nearly all of the time when followed correctly. Here’s how we can resolve this quickly and effectively:Steps to Stop the LeakCheck Valve Position – Please ensure that the

How to use my chiller with a bathtub/random tub

Our chiller is primarily designed to go along with any of our Polar Dive tubs, but we too like using it in bathtubs or other random bodies of water.  The chiller & tub setup is designed to allow gravity to create the water flow/pressure into the chil

Chiller is circulating water but is not cooling

50°F is the temperature most commonly recommended by athletes, recovery experts, medical professionals and ourselves for cold plunging. It strikes the ideal balance cold enough to activate the full benefits (like reduced inflammation, faster recovery

Chiller is making a loud noise

Some noise is always normal with healthy chiller operation, as the chiller inherently implements use of a pump, fans, and a motor. It certainly does not mean there is anything 'wrong' with your chiller. Regardless, there are some steps we can take

Chiller is not filtering the water/keeping the water clean

Thanks for reaching out! Here’s a complete and clear guide to keep your cold plunge clean — designed for both one-time deep cleaning and ongoing maintenance to keep the water crystal clear and safe.💡 Pro Tip:We just launched our Dual Filtration Kit

Chiller can't connect to app

IF THE ABOVE DOES NOT WORK

Chiller is not turning on or is having power issues

Thanks for reaching out.  I’m sorry to hear your chiller isn’t powering on as expected.Sometimes if the chiller isn’t turning on or isn’t cooling properly, it’s due to power supply issues. Here are a few quick tips that usually solve it right away:Pl

Chiller keeps turning on and off

99% of the time, the fans shutting off is completely normal and a unique part of how our chillers are designed. Please see the below:Check the Temperature Settings (Elaborated)The Polar Dive Chillers uses a temperature-controlled fan cycle rather tha