<div data-block="true" data-editor="ehmg3" data-offset-key="1bfsn-0-0"><div data-offset-key="1bfsn-0-0"><span data-offset-key="1bfsn-0-0"><span data-text="true">&#x1F527; </span></span><span data-offset-key="1bfsn-0-1"><span data-text="true">Steps to Stop the Leak</span></span></div></div><div data-block="true" data-editor="ehmg3" data-offset-key="8n67a-0-0"><div data-offset-key="8n67a-0-0"><span data-offset-key="8n67a-0-0"><span data-text="true">1. Reapply Teflon Tape (Precision Seal Fix)</span></span><span data-offset-key="8n67a-0-1"><span data-text="true"> Remove the fitting and apply an additional 3&#x2013;4 layers of Teflon tape (included with your order) to the threaded connection. Wrap the tape tightly </span></span><span data-offset-key="8n67a-0-2"><span data-text="true">in the same direction as the threading</span></span><span data-offset-key="8n67a-0-3"><span data-text="true"> to ensure it compresses and forms a tight, secure seal during reassembly.</span></span></div><p><span data-offset-key="8n67a-0-3"><span data-text="true"><img src="https://attachments.gorgias.help/ZPB9rx1M5rExWVa3/hc/JWE4j73yOG6ZlV9b/2026021318-2f49eb82-4f5c-42e1-b086-a6b1686d3380-screenshot%202026-02-13%20at%201.58.53%E2%80%AFpm.png" style="width: 300px;" class="fr-fic fr-dib"></span></span><br></p></div><div data-block="true" data-editor="ehmg3" data-offset-key="1jpro-0-0"><div data-offset-key="1jpro-0-0"><span data-offset-key="1jpro-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="ehmg3" data-offset-key="dabi-0-0"><div data-offset-key="dabi-0-0"><span data-offset-key="dabi-0-0"><span data-text="true">2. Foolproof Quick Fix (If You Need It Stopped Now)</span></span></div></div><div data-block="true" data-editor="ehmg3" data-offset-key="3d99g-0-0"><div data-offset-key="3d99g-0-0"><span data-offset-key="3d99g-0-0"><span data-text="true"> For a fast, reliable seal even if less visually clean wrap the Teflon tape 15&#x2013;20 times </span></span><span data-offset-key="3d99g-0-1"><span data-text="true">around the outside</span></span><span data-offset-key="3d99g-0-2"><span data-text="true"> of the exact joint where the leak is occurring. This creates an external seal barrier that effectively contains minor leaks, especially under light water pressure.</span></span></div><p><br></p><p><span data-offset-key="3d99g-0-2"><span data-text="true"><img src="https://attachments.gorgias.help/ZPB9rx1M5rExWVa3/hc/JWE4j73yOG6ZlV9b/2026021318-05b58c58-3300-4290-9237-d32c64f3cd4c-screenshot%202026-02-13%20at%201.58.59%E2%80%AFpm.png" style="width: 300px;" class="fr-fic fr-dib"></span></span><br></p><div data-block="true" data-editor="ehmg3" data-offset-key="fev8b-0-0" id="isPasted"><div data-offset-key="fev8b-0-0"><span data-offset-key="fev8b-0-0"><span data-text="true">3. Secure the Connection</span></span></div></div><div data-block="true" data-editor="ehmg3" data-offset-key="ca4js-0-0"><div data-offset-key="ca4js-0-0"><span data-offset-key="ca4js-0-0"><span data-text="true">&#xA0;When reconnecting the fittings, hand-tighten first to align the threads, then use a wrench to give a firm but careful turn. Avoid overtightening, as excessive force can crack plastic fittings. The goal is a snug, watertight connection without stressing the hardware.</span></span></div></div><div data-block="true" data-editor="ehmg3" data-offset-key="2abmv-0-0"><div data-offset-key="2abmv-0-0"><span data-offset-key="2abmv-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="ehmg3" data-offset-key="bmpel-0-0"><div data-offset-key="bmpel-0-0"><span data-offset-key="bmpel-0-0"><span data-text="true">&#x1F504; </span></span><span data-offset-key="bmpel-0-1"><span data-text="true">Still Leaking? We&#x2019;ve Got You Covered</span></span></div></div><div data-block="true" data-editor="ehmg3" data-offset-key="9471j-0-0"><div data-offset-key="9471j-0-0"><span data-offset-key="9471j-0-0"><span data-text="true">If the leak persists even after following these steps, we&#x2019;re more than happy to send you a set of replacement shut-off valves to rule out any hardware fault. Just let us know, and we&#x2019;ll get them out to you right away.</span></span></div></div><div data-block="true" data-editor="ehmg3" data-offset-key="99kn4-0-0"><div data-offset-key="99kn4-0-0"><span data-offset-key="99kn4-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="ehmg3" data-offset-key="9cm4-0-0"><div data-offset-key="9cm4-0-0"><span data-offset-key="9cm4-0-0"><span data-text="true">Thanks again for working through this with us. We&#x2019;re standing by to assist you every step of the way and ensure you&#x2019;re up and running without any further issues.</span></span></div></div><div data-block="true" data-editor="ehmg3" data-offset-key="947c5-0-0"><br></div></div>

Tub is leaking from the valves

<div data-block="true" data-editor="2sgs6" data-offset-key="avvgp-0-0"><div data-offset-key="avvgp-0-0"><span data-offset-key="avvgp-0-0"><span data-text="true">Here&#x2019;s a quick step-by-step process you can try to help correct the shape and ensure the tub holds its form and firmness:</span></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="5cfu1-0-0"><div data-offset-key="5cfu1-0-0"><span data-offset-key="5cfu1-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="2ug0d-0-0"><div data-offset-key="2ug0d-0-0"><span data-offset-key="2ug0d-0-0"><span data-text="true"><strong>Step 1 &#x2013; Tighten the Air Valve</strong></span></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="bvnrt-0-0"><div data-offset-key="bvnrt-0-0"><span data-offset-key="bvnrt-0-0"><strong><br data-text="true"></strong></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="9ansn-0-0"><div data-offset-key="9ansn-0-0"><span data-offset-key="9ansn-0-0"><span data-text="true">Here is a picture of the air valve at the bottom of this email. &#xA0;Every PRO/MAX tub box includes a plastic wrench that tightens the air valve on both the lid and the body of the tub. &#xA0;Simply take the wrench, open the cover of the air valve, place it into the valve and twist clockwise to tighten. &#xA0;&#xA0;</span></span></div><p><span data-offset-key="9ansn-0-0"><span data-text="true"><strong><br id="isPasted"><img src="https://attachments.gorgias.help/ZPB9rx1M5rExWVa3/hc/JWE4j73yOG6ZlV9b/2026021319-5a8894ec-b20c-423c-90cf-c996739c5f4b-9225d626-c51f-4037-9e58-022222e7ff57.png" class="fr-fic fr-dii" style="width: 185px;"></strong></span></span><strong><br></strong></p></div><div data-block="true" data-editor="2sgs6" data-offset-key="9253o-0-0"><div data-offset-key="9253o-0-0"><span data-offset-key="9253o-0-0"><strong><br data-text="true"></strong></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="1u22-0-0"><div data-offset-key="1u22-0-0"><span data-offset-key="1u22-0-0"><span data-text="true"><strong>Step 2 &#x2013; Don&apos;t Press the Switch in the Air Valve</strong></span></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="ci9r3-0-0"><div data-offset-key="ci9r3-0-0"><span data-offset-key="ci9r3-0-0"><strong><br data-text="true"></strong></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="fne0k-0-0"><div data-offset-key="fne0k-0-0"><span data-offset-key="fne0k-0-0"><span data-text="true">The centerpiece of the air valve is used to deflate the tub. &#xA0;When screwing the air pump into the tub, make sure you do not press it inwards, which can push down the air switch thereby deflating the tub.</span></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="7bsav-0-0"><div data-offset-key="7bsav-0-0"><span data-offset-key="7bsav-0-0"><strong><br data-text="true"></strong></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="fm0jn-0-0"><div data-offset-key="fm0jn-0-0"><span data-offset-key="fm0jn-0-0"><span data-text="true"><strong>Step 3 &#x2013; Even Out Pressure</strong></span></span><span data-offset-key="fm0jn-0-1"><span data-text="true"><strong>&#xA0;</strong></span></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="24dqu-0-0"><div data-offset-key="24dqu-0-0"><span data-offset-key="24dqu-0-0"><strong><br data-text="true"></strong></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="31u3a-0-0"><div data-offset-key="31u3a-0-0"><span data-offset-key="31u3a-0-0"><span data-text="true">Make sure the air pump nozzle is fully seated into the valve for a tight seal. Inflate until the walls feel firm but </span></span><span data-offset-key="31u3a-0-1"><span data-text="true">not</span></span><span data-offset-key="31u3a-0-2"><span data-text="true"> overinflated too much pressure can cause bulging.</span></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="6oer3-0-0"><div data-offset-key="6oer3-0-0"><span data-offset-key="6oer3-0-0"><strong><br data-text="true"></strong></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="bdjn2-0-0"><div data-offset-key="bdjn2-0-0"><span data-offset-key="bdjn2-0-0"><span data-text="true"><strong>Step 4 &#x2013; Inflate in Stages</strong></span></span><span data-offset-key="bdjn2-0-1"><span data-text="true"><strong>&#xA0;</strong></span></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="8eth8-0-0"><div data-offset-key="8eth8-0-0"><span data-offset-key="8eth8-0-0"><strong><br data-text="true"></strong></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="8vdt6-0-0"><div data-offset-key="8vdt6-0-0"><span data-offset-key="8vdt6-0-0"><span data-text="true">Refill the tub with air gradually rather than all at once. Start by inflating to about 50% capacity, then gently shape the sides with your hands to guide the material into place. After that, bring it up to full firmness.</span></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="67pvm-0-0"><div data-offset-key="67pvm-0-0"><span data-offset-key="67pvm-0-0"><strong><br data-text="true"></strong></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="e1tu6-0-0"><div data-offset-key="e1tu6-0-0"><span data-offset-key="e1tu6-0-0"><span data-text="true"><strong>*IF problems persist, Deflate &amp; Reset</strong></span></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="1hacp-0-0"><div data-offset-key="1hacp-0-0"><span data-offset-key="1hacp-0-0"><strong><br data-text="true"></strong></span></div></div><div data-block="true" data-editor="2sgs6" data-offset-key="eiaec-0-0"><div data-offset-key="eiaec-0-0"><span data-offset-key="eiaec-0-0"><span data-text="true">Fully release the air from the tub so the walls can relax back into their natural position. This helps remove tension from the material and smooth out any initial creases. &#xA0;Leave the tub fully inflated for 24 hours before adding water. This helps the vinyl adapt to its shape and minimizes creases. &#xA0;Once you&#x2019;ve tried this process, the sides should appear more uniform and the lid should fit properly.</span></span></div></div>

Tub is deflating/won't hold air

To Patch a Leak:. To Find a Leak:. Once you've found the leak, just apply the patch kit!

<div data-block="true" data-editor="6osv9" data-offset-key="2r3s2-0-0"><p><strong>To Patch a Leak:</strong></p><div data-offset-key="2r3s2-0-0"><span data-offset-key="2r3s2-0-0"><span data-text="true">Because our tubs are inflatable, small leaks or quirks do happen on occasion and are often a quick and easy fix that we can help you with immediately. &#xA0;We include a patch kit in every single tub shipment to ensure small leaks or tears can be quickly fixed. &#xA0;Just apply a patch to where the leak is. &#xA0;</span></span></div><p><br></p><p><span data-offset-key="2r3s2-0-0"><span data-text="true"><strong>To Find a Leak:</strong></span></span></p></div><div data-block="true" data-editor="6osv9" data-offset-key="3bhf0-0-0"><div data-offset-key="3bhf0-0-0"><span data-offset-key="3bhf0-0-0"><span data-text="true">To help you locate and fix the leak, we have a creative solution that also facilitates a cleaning of your tub! &#xA0;Just take a sponge and dip it in soapy water. &#xA0;Then gently rub the outside of your tub (particularly around the valves) where leaks are most common. &#xA0;When you find the leak, you will see air bubbles start inflating from the soap. &#xA0;Here is a photo to show you what it looks like when you&apos;ve found the leak:&#xA0;</span></span></div></div><div data-block="true" data-editor="6osv9" data-offset-key="2iu5c-0-0"><p><br></p><p><span data-offset-key="3bhf0-0-0" id="isPasted"><span data-text="true"><strong>Once you&apos;ve found the leak, just apply the patch kit!</strong></span></span></p><div data-offset-key="2iu5c-0-0"><span data-offset-key="2iu5c-0-0"><span data-text="true">&#xA0;We&apos;re here to help in any way we can! Thank you for your understanding that these are inflatable tubs and small imperfections are inevitable with transit and use. We&apos;ll do everything to keep this tub in working order, and that if that ever changes, we&apos;ll absolutely explore more options together.&#xA0;</span></span></div></div>

Tub has a rip/tear

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