Send an email to our customer experience team. We resolve over 99% of all questions, concerns and issues!

Send an email to our customer experience team.  We are happy to help and resolve over 99% of all inquiries!

Questions before purchasing? Give us a call! (8am-5:30pm CT Mon-Fri)

If the line is busy, leave a message and we'll call you back within 24 hours!

Contact

Reviews

Shop

Benefits

Polar Dive USA

FAQ's, troubleshooting, insights, instructions and helpful information on our Polar Dive Home Steam Sauna.

Home Steam Sauna FAQ's

Maintenance, FAQ's & Best Practices

Watch the video tutorial

Read our physical manual

Video Tutorial & Setup Guide

Chiller is not circulating water back into the tub

Chiller is displaying the wrong temperature

Chiller is leaking

How to use my chiller with a bathtub/random tub

Chiller is circulating water but is not cooling

Chiller is making a loud noise

Chiller is not filtering the water/keeping the water clean

Chiller can't connect to app

Chiller is not turning on or is having power issues

Chiller keeps turning on and off

Water Chiller Troubleshooting

What should I do if my order arrived damaged?

What should I do if I'm missing items from my order?

How long should I sit in the cold plunge for?

Can the water chiller be left outside and withstand the elements?

Can I use salt in the water with my Polar Dive chiller?

How can I improve chiller performance in high ambient temperatures?

What are the outdoor setup tips for the Polar Dive chiller?

What voltage does the Polar Dive chiller require?

What products are recommended for keeping water clean in Polar Dive systems?

What should I know about using the chiller with other tubs?

How much ice do I need to add to the plunge?

How can I prevent mold growth in my Polar Dive system?

What maintenance solutions are compatible with my chiller?

How often should I change the filter on my water chiller?

Can I use Polar Dive in an apartment or small space?

Water Chiller Maintenance, FAQ's & Best Practices

Is the Polar Dive inflatable or freestanding?

The Polar Dive dimensions, water capacity and weight limit?

How often should I change the water?

Tub Maintenance, FAQ's & Best Practices

How do I return a product and get a refund?

What is your return policy?

How can I obtain a replacement under warranty?

Risk-free 100-day trial

Warranty/Refund/Return FAQ's

Are the Polar Dive chiller and tub delivered together?

What if my package has a shipping label but isn’t moving?

Where can I track the status of my chiller delivery?

When will my order be shipped?

How can I update the shipping address for my order?

How can I make changes to my billing address?

How much does shipping cost?

Shipping and Tracking

Tub is leaking from the valves

Tub is deflating/won't hold air

Tub has a rip/tear

Tub Troubleshooting

Do you accept HSA/FSA?

What happens if there is an error with my payment method or I want to change it after placing an order?

Where can I purchase the Polar Dive water chiller and accessories?

Payments

Can I collaborate with Polar Dive?

Partnerships/Collaborations

D, CA & BT settings explained

Why is my water not circulating/pumping?

Why is the water not cooling?

Why is my water circulation slow?

Water Chiller V6 Model Troubleshooting

How do I apply promo/discount codes?

Do you offer discounts for first responders or military personnel?

Can I upgrade my Polar Dive tub to a different model?

How long will the Spring Sale last?

Discounts and Upgrades

Manuals

Warranty/Returns/Refunds