Shipping and Tracking
Polar Dive shipping and tracking information
Are the Polar Dive chiller and tub delivered together?
The Polar Dive chiller and tub are shipped in two separate boxes and may arrive at different times. The separate shipping ensures that each component is handled appropriately and reaches you in perfect condition. If you have received only one part of
What if my package has a shipping label but isn’t moving?
If your shipping label has been created but the package hasn't been picked up yet, rest assured it's queued up for pickup by the carrier. Occasionally, there might be a short delay between the creation of the label and the carrier's first scan. We ar
Where can I track the status of my chiller delivery?
Once your order is shipped, we provide you with a tracking number that allows you to monitor its progress. You can always contact us directly for the latest updates on your shipment.
When will my order be shipped?
Once your order is processed, you will receive a tracking number and additional shipping details as soon as it is on its way. Thank you for confirming your order with us!
How can I update the shipping address for my order?
To update the shipping address for your order, please contact us with the new address details. We will confirm the successful update once the address has been changed in our system, ensuring your order is shipped to the correct location.
How can I make changes to my billing address?
If you realize after checkout that you need to change your billing address to match your shipping address, there's no need to worry. We can assure you that everything will be updated correctly at our end, ensuring your order is processed smoothly.
How much does shipping cost?
Shipping is 100% FREE anywhere in the continental United States. We have a small extra charge for Hawaii, Alaska, or Puerto Rico usually <$50. Expect your products to arrive within 3-5 days with shipping entirely on us!