Why is my water not circulating/pumping?Updated 2 months ago

It sounds like your chiller is running, but you’re having trouble with water circulation. Let’s work through a few steps to resolve this issue:

1. Check the Filter:

• Make sure the filter is clean and properly installed. If you haven’t cleaned or changed your filter recently, it might be the cause of the problem. 

2. Review the Setup:

• Verify that you’ve followed our setup manual.
• Additionally, locate the white Teflon sealing tape that came with your chiller.
• Ensure all connections are tight and that rubber seal rings are properly placed around the hose connectors and filter unit.

3. Test the Pump:

• Place your hand on the black pump on the side of the filter (a small wire connects it to power adapter). While holding the pump, plug it back in.
• If the pump makes noise or vibrates, it likely just has air in the system. Disconnect the pump, fill it with water, and then reconnect it. This helps remove any trapped air and facilitates water flow.
• If the pump is silent, it might be defective, and we need you to contact us on email and provide a video. 

Note: If the temperature on your display drops quickly but the water in the tub isn’t cooling, it’s a sign that the chiller is working, but the water circulation needs adjustment.